Privacy
We believe privacy is a fundamental right. Learn how Unified DNS protects your data and your customers' data with a privacy-first approach.
Our Privacy Commitment
Core principles that guide how we handle data.
Transparency
We are clear about what data we collect, why we collect it, and how it is used. No hidden practices or surprise data usage.
Data Minimization
We only collect and retain the minimum data necessary to provide our services effectively and meet our contractual obligations.
Your Control
You retain ownership and control of your data at all times. Unified DNS includes built-in tools for data export, account information updates, and account deletion.
Data We Collect
A transparent overview of the categories of data we process.
| Data Category | Purpose | Retention |
|---|---|---|
| Account Information | User authentication, billing, and account management | Duration of account + 30 days |
| DNS Query Logs | Service delivery, threat detection, analytics | Configurable (default 30 days) |
| Configuration Data | Policy management, filtering rules, network settings | Duration of account + 30 days |
| Usage Metrics | Service improvement, capacity planning, billing | Aggregated indefinitely; raw data 90 days |
| Support Data | Customer support, issue resolution | Duration of account + 1 year |
Regulatory Compliance
How we align with major privacy regulations.
General Data Protection Regulation
- Data Processing Agreement (DPA) available for all customers
- Standard Contractual Clauses (SCCs) for international transfers
- Right to access, rectification, erasure, and portability supported
- Data Protection Impact Assessments (DPIA) conducted
California Consumer Privacy Act
- We do not sell personal information
- Right to know, delete, and opt-out mechanisms available
- Non-discrimination for exercising privacy rights
- Annual privacy training for all personnel handling PI
Data Processing Agreement
Our standard DPA for MSPs and their clients.
Standard DPA
We provide a standard Data Processing Agreement that covers GDPR requirements, sub-processor obligations, data breach notification procedures, and data subject rights. Our DPA is designed to support MSPs who need to flow down privacy obligations to their technology partners.
Data Residency
Where your data is stored and processed.
Data Location
The Unified DNS platform is hosted on Microsoft Azure infrastructure. All data is stored and processed exclusively in the following regions:
- United States
- Canada (Azure Canada Central region)
All core infrastructure, databases, and application services operate within these two regions. DNS queries to third-party providers (e.g., Cloudflare, GoDaddy) are processed through those providers' global networks as needed to deliver DNS services.