Reliability & Uptime
DNS is critical infrastructure for your clients. We architect for resilience at every layer to deliver the uptime your MSP business depends on.
Uptime & SLA
Our commitment to availability.
Less than 8.77 hours of downtime per year
Global average DNS resolution time
Continuous automated and human monitoring
Status Page
Real-time system status and historical uptime data are available on our public status page. Subscribe to receive notifications about planned maintenance and incidents.
status.udns.app (Coming Soon)
Infrastructure Architecture
How we build for resilience at every layer.
Global Distribution
- Multiple geographically distributed points of presence (PoPs)
- Anycast routing for automatic traffic failover
- Geographic load balancing for optimal latency
- No single point of failure in the query resolution path
Redundancy
- N+1 redundancy for all critical components
- Multi-region database replication with automatic failover
- Automated health checks and self-healing infrastructure
- Capacity headroom maintained at 3x typical peak load
Disaster Recovery
Our plan for maintaining service continuity under adverse conditions.
< 1 hour for configuration data
< 4 hours for full service restoration
Continuous replication + daily snapshots
Quarterly tabletop + annual full DR test
Business Continuity Highlights
Change Management
How we deploy changes safely and predictably.
Structured Process
All changes follow a documented change management process with risk assessment, peer review, and approval gates before deployment.
Gradual Rollouts
Changes are deployed progressively using canary and blue-green deployment strategies, with automatic rollback on anomaly detection.
Maintenance Windows
Planned maintenance is scheduled during low-traffic windows with advance notice to customers. Zero-downtime deployments are the standard practice.